Thanks for the heads-up. Same thing happened with mine.
LAAT/i Gunship (Haslab) - 10,541 Backers
- Thread starter GNT
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Thanks for the heads-up. Same thing happened with mine.
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Pulse strikes back. I’m going to start referring to Pulse as PSB. Whenever you think something actually has gone well, it will chase you into an asteroid field and tell you it’s your daddy. At this point, it’s almost better just to quit the hobby than deal with it.
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Wow. I have those same orders..let us know how its resolved.
Gee, I wonder how widespread that issue is and if it will wind up affecting people backing future HasLabs...
They really need to get this stuff fixed particularly for HasLabs or anything that cannot be reordered.
They really need to get this stuff fixed particularly for HasLabs or anything that cannot be reordered.
Well, theoretically, I have got my order reinstated -- or rather, a new order created to take the old one's place -- but we'll have to see how it pans out.
Wrote an e-mail about the cancelled order, got a payment link, resubmitted details, now just waiting to see if my order history gets updated.
Wrote an e-mail about the cancelled order, got a payment link, resubmitted details, now just waiting to see if my order history gets updated.
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I got my orders now also reinstated. But after making a big fuss. And the German support really did a superb job, getting my orders reinstated. Kudos to them. I was sent in the end new payment links for my orders (mostly Haslab). This time it seems to have worked with the same credit card. They have a faulty system...
Glad you were able to get it sorted out! That would have been extremely disappointing. Did they have any idea what would have caused it?
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I think I can answer that. Their website sucks and all their order systems suck. I’m just one more glitch away from saying Hasbro sucks. I really do wish they would get it together. Customers ordering things is the ONLY thing they HAVE to get right. It’s ridiculous.
I'd suggest they might be using Digital River hosting, but I know for a fact they've gone under.
Well . . . my replacement order has kicked out a "Payment Declined" e-mail, despite having more than enough in the account to cover it.
Does anyone else ALWAYS get a "payment declined" e-mail a few days after they place an order?
Normally, I just click on "Update Payment Method," input the EXACT SAME PAYMENT DETAILS, and it always goes through on the second attempt.
But this time, there's no "Update Payment Method" link to click to do that.
This is beyond a farce. Have written to Pulse CS about this.
Does anyone else ALWAYS get a "payment declined" e-mail a few days after they place an order?
Normally, I just click on "Update Payment Method," input the EXACT SAME PAYMENT DETAILS, and it always goes through on the second attempt.
But this time, there's no "Update Payment Method" link to click to do that.
This is beyond a farce. Have written to Pulse CS about this.
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No. Technically no one solved the issue and I told that this is unsatisfying because it will keep on happening again. I can't also change my email, just open a new account to test with a new email. Not sure if they will really work on it. It seems no one really can really escalate it to the technical team in charge and it seems from 1000 orders there is always 20-30 not working at this is maybe a too small group after all to fix the problem. The support guy actually had scheduled an extra call specifically about my case with someone higher up in Hasbro Pulse. Keep on alerting them. The more people complain about this, the more probable they might finally have a look at it.
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I sometimes get a “payment declined” right after I hit “place order,” but then I try again and it goes through. I don’t think I’ve ever gotten an email about it. If it weren’t for HasLabs, I’d quit using Pulse forever. I think it’d be better just to buy something for twice as much of the secondary market than visit their website. Asking me that “what country are you from” **** when you first visit makes me want to throw my phone through the nearest ******* window. I hate them.
Got an e-mail from Pulse saying that it was declined by my bank for "fraud concerns." Called my bank, they said there are no fraud blocks on my card whatsoever. To be fair to Pulse, this has also happened on the ToyHax and Mondo websites, so I have no idea why my card is suddenly prevented from working when I need to pay for something.
The struggle continues . . . .
The struggle continues . . . .
Cancelled. AGAIN. Plenty of money in my account.
I spoke to my bank YET AGAIN. And this time, they admitted that there was a fraud block on my card (the last three times, there wasn't, they said).
After some time on hold and answering a bunch of questions, the nice young lady said the fraud blocks have all been lifted, and I should be able to buy stuff online again. I tested it a few minutes later on the Mondo MOTU Millennial Timed Edition Clawful, and got it to work, this time.
So I will be popping into the bank tomorrow to check that my account balance is where it should be, then attempting to get the larty re-re-re-re-purchased one last time, and if I can't get it to work, there will be ructions!
So it wasn’t a problem on Hasbro’s end after all?
That appears to be the case.
But having said that, there hasn't been a single order I've placed through Pulse that didn't have "a problem with my payment method" a few days later that required addressing. And when I went back and put in exactly the same payment method details, the orders went through. Apart from this Larty one.
^ Well, it just might have been their site that cause said fraud alert. Every time I visit their site it pops up on the "hacked danger list" sidebar I have.
I use PayPal for anything pulse related, very few issues, aside from my own user errors. The automated emails are a pain, but I’ve never had issues with payments being declined.
Anyhow, sounds like ya’ll are on a watch list of subversives, and rebel scum/villainy . Well done lads!
Anyhow, sounds like ya’ll are on a watch list of subversives, and rebel scum/villainy . Well done lads!
I use PayPal for anything pulse related, very few issues, aside from my own user errors. The automated emails are a pain, but I’ve never had issues with payments being declined.
Anyhow, sounds like ya’ll are on a watch list of subversives, and rebel scum/villainy . Well done lads!
I set up a PayPal account many years ago, before mobile phones were a big thing. Now I can't get into it, because they require a mobile number to send a text message to.
So I may have to set up a whole new bank account and PayPal account with a mobile number. Which I'm going to have to do, anyway, if I'm going to start selling off a bunch of my stuff. Yay . . . .
Oh does it? I've had PayPal for a long time, long before a mobile phone was needed, and i still don't need it to gain access. I use email. Maybe very soon with their two step authentication that will change, everything else has. which is unfortunate because I think supplying my phone number to even more companies only enables more scam calls.
All right. Final attempt. And if this gets declined again, after all the assurances from bank customer support, I'm changing my [ STRING OF EXTREMELY FILTHY WORDS REDACTED ] bank.
THEORETICALLY . . . it worked. Let's leave it a couple of days and find out if it sticks . . . .
I’m hoping for you. This seems like a never ending story.
Have you tried using a different card or payment method? Might be worth it on something this expensive and important.
Though I'm not familiar with how it works where you're located. I know things are very different here in the States.
Though I'm not familiar with how it works where you're located. I know things are very different here in the States.
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Fuchur comes to the rescue. Sorry, Falkor it is in the English speaking countries.
I don't have another card.
My PayPal hasn't worked in years, because I set it up before mobile phones were a big thing, and they insist on having a mobile phone number for two-step verification.
You might’ve chosen the security question option or a second email when you set up PayPal, you’ve got nothing to lose by clicking ‘forgot password’.
Heh. Didn't have a second e-mail at the time, either.
Well, I'll have to see what goes down. Going to have to sort something out, even if it's making a whole new account, if I'm going to start selling off a bunch of my stuff soon, anyway.
Yeah, fair play to the CS team, and credit where it's due. They're actually bending over backwards to make this work. It's the actual website itself that's fouling up. I wonder what platform they're hosting on? I hope it's not CommerceTools.
Heck at this point they should just let you send them a physical cashiers check or money order! If they cannot process a digital transaction how in the world they expect to get paid?
I mean I suppose you both should have decent amount of time to work this problem out since it's very early stages, it's not like this thing ships in aa week!
I mean I suppose you both should have decent amount of time to work this problem out since it's very early stages, it's not like this thing ships in aa week!
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