HasLab Razor Crest Replacement Report

[Jobi-Wan]

Greetings Rebelscum! We came across this interesting bit of news over at StarWarsCollector.com and thought you guys might be interested based on some of the reports we're hearing from folks that have received their HasLab Razor Crests in less than ideal condition.

Via StarWarsCollector.com:

Back on February 14th I received a HasLab The Vintage Collection 3.75-Inch Razor Crest in a crushed Hasbro Brown Factory box, courtesy of FedEx. I opened the box up to check for internal damaged and the styrofoam tray holding all the parts was also cracked. I inspected the contents and the 2 carded figures were smashed, and one of the vehicle engines was damaged as well.

I contacted Hasbro at 1-800-255-5516 and they opened a case up for a replacement. I had to send in some photos showing all the damages and they agreed to send me a new one. They then sent me a prepaid shipping label to send back the damaged one.

After a few weeks passed they received and inspected the damaged product. They then mailed me a new one this week, which I just received.

To my surprise Hasbro actually double boxed and bubble wrapped the Hasbro Brown Factory box and even went as far as to put in 2 empty filler boxes, so it did not shift around in the larger shipping box. They also slapped on some Fragile Stickers as well. Because they packed this so well, the factory and product boxes were mint.

The replacement actually was shipped from Hasbro’s offices in Massachusetts and not the Hasbro Toy Shop fulfillment center located in Chino California that originally mailed these out.

Personally I think this is how Hasbro Toy Shop should have originally mail these out in the first place, or something similar.

Anyways I had a great experience in dealing with Hasbro’s Customer Service. They were extremely nice and sent me a replacement fairly quick.

What do you think about this replacement story Rebelscum? Have you had any experience in dealing with Hasbro customer service? Let us know below!

Check out Rebelscum.com merch!
https://www.RebelscumShop.com

Be sure to follow us on all of our social media platforms:
https://www.YouTube.com/RebelscumPage
http://www.Twitter.com/RebelScumNews
http://www.Facebook.com/RebelScumcom
http://www.Instagram.com/RebelScum.Official

 

[dgerbing]

If they sent a replacement doe that mean they may have extras?

 

[GNT]

If they sent a replacement doe that mean they may have extras?

I'm sure they would've made a few extras just in case they were damaged on arrival, I wouldn't expect them to suddenly pop up for sale on their website.

 

[dgerbing]

I'm sure they would've made a few extras just in case they were damaged on arrival, I wouldn't expect them to suddenly pop up for sale on their website.

I understand

 

[xwingjoe]

That's good to see that they were thorough with the packing the second time. Sucks to have a replacement product arrived in equal or worse condition than the original, but I've experienced that before. I think they could have avoided a lot of issues by sampling making the original shipping box about 2 or 3 inches bigger in L x W x H and having those heavy duty styrofoam insert corners that hold fragile electronics or art pieces. Wrap the boxed crest in bubble wrap or foam sheet. That way if the box did get banged up or punctured, it'd likely not hit the boxed Crest but open air or the foam.