Wonder if I can do that with the Purge trooper, Nihilus and the Scout Trooper?
I was able to get price adjustments on the Holiday Clone Trooper, Credit IG-11, & the GG Scout Trooper. Unfortunately, couldn't get it on Nihilus or Purge Trooper. It's a bit rich that GS shipped five different exclusives in the past two weeks and then runs a sale on them the following week after they're mostly sold out.
Honestly doesn’t seem worth it to save $15 for 4 figure prince adjustments. Even buying the bag would be $5 and $20 would be 20% of $100 for the 4 exclusives. So it’s still just $15 refund either way as long as you have the same amount of figures potentially.I was able to get price adjustments on the Holiday Clone Trooper, Credit IG-11, & the GG Scout Trooper. Unfortunately, couldn't get it on Nihilus or Purge Trooper. It's a bit rich that GS shipped five different exclusives in the past two weeks and then runs a sale on them the following week after they're mostly sold out.
However, if anyone is looking to get a price adjustment, keep the following in mind (verified through my store's manager and their dedicated customer service line) -
What irritates me is the inconsistency between online and in-store policies. For online orders the 30 day limit for adjustments is from the date of the preorder, not the date it was charged. But, in-store it's from the date it's charged/paid off, and not the date it was preordered. So, other than the fact you might get the items a week or two later than ordering online, it seems preordering in-store seems like the better option overall.
- If you preordered the item online it can only be price adjusted within 30 days of the preordered date, not the date that it is actually charged and released. So in my case, I preordered the Purge Trooper back on 8/22, but it was charged and shipped on 10/10 so they wouldn't do an adjustment since the preorder date was 18 days or so past the 30 day limits.
- If you preordered the item in-store it can be price adjusted within 30 days of when you pick it up and pay the balance off. Also, any sale currently in effect when you pick the item up can be applied to the price. So, if I had preordered in-store back on 8/22 and then if it had arrived in store on 10/10 and I picked it up and paid for it then, I would be able to get an adjustment this week since the day I paid the balance off was within 30 days. Additionally, if instead it had arrived this week and I payed the balance off I'd be able to take advantage of the 15% off sale.
Additionally, the 30 day limit on returns is also different. For online orders it's from the date listed on the packing slip/ship date, not the date you receive it. (So if it's in transit for a week you lose 7 of your 30 days.) But, for in-store orders it's 30 days from the date you actually made the purchase.
One other thing that ticked me off recently is that both of my Nihilus figures arrived damaged, one worst than the other. I wanted one to keep boxed and one to open. Since neither were acceptable to keep MIB, I contacted customer service for a replacement. I received an email with the return label for one of the damaged boxes and was told that I would receive an additional email with the replacement shipping information within three days. Three times I verified with the rep to make sure they had stock to issue my replacement even though it was sold out online, and three times I was told that they did. Four days later, no email, so I called again and was told that I hadn't received an email because the item was out of stock so they just issued me a refund instead. Nice, thanks a lot GS.
I agree.
Not at any of the dozen or so around here. You're lucky to find anything new or rare, and in most cases the packages are beat to hell. The best thing I ever happened to find in years was a brand new General Grievous that just happened to come in right as I was picking up a preorder. It also happened to be during one of their "bag" sales.
Thats interesting... the three stores I went too, their inventory of Black Series, the conditions were MOC or even minty fresh. In fact, one store had one shelf full of them, top to bottom, nice spaced out , all rows filled with various Black Series. guess it depends by stores...
That's awesome. I think maybe 10~12 figures have been the most I've seen at any one time and it's rarely been anything I'd be interested in. My local store only had three 40th figures from wave 2, four phase III figures (none of the "hot" ones), & a single phase IV Kanan that had part of the box ripped open. Location is definitely a factor.
You could try by calling their customer service line first, but I've not had particularly good luck with them on anything. I definitely wouldn't email them, because it could be days before hearing back and it's just not very efficient for back-and-forth communication. I personally ended up going to my preferred store and they adjusted what they could - I brought the packing slips and print outs of my orders. I know the management, so that helped to some extent. I've found there's quite the disconnect between the website and the B&M stores. It's almost like two separate companies tbh, see my post above.
The problem with GS is there doesn't appear to be a consistent policy either between online & in-store, or from store to store. I couldn't find any official statement on price adjustments other than anecdotes from customers. I actually had to physically go in to a store, talk to the manager, and have them consult with their dedicated customer service line to get the answer I posted in this thread previously.
I know this was the online chat, but I can't tell you how many times I've been hung up on, stonewalled, and told erroneous information via phone. GS has been doing an overall decent job this year with packing and shipping their exclusives, but if you have a problem, question, or concern, good luck getting help.
About the only thing you can do if you can't get an adjustment is to re-buy the figures online at the sales price and then return the ones purchased at full price. This will only work if the date on the packing slip from the previous order is within 30 days. Unfortunately, that's what I had to do with Nihilus and the Purge Trooper that I couldn't get adjusted.
