That's their standard reply for store exclusives. Their reps don't really go out of the norm. I complained that my 40th Vader does face plants cause his ankle joints were too loose for him to stand. Their response: He comes with a display stand for him to stand on. I responded to them that I felt very insulted and that the person responding wasn't taking me seriously as the issue is he won't stand cause his ankle is loose making him topple over and that the stand will do nothing to fix that problem and the fact that they should be able to stand unassisted.