I got an email from them after I sent one with my concerns about how long all of this is taking to get a product from them and they said that they have been hearing the rumors as well as the rest of us about them going under. They gave me the option of canceling my order or using the money towards a product that they currently have. Maybe this is a good thing? I may give it a few months into the new year and then see what happens. I will for sure never order direct from them again.
Anovos losing SW license????
- Thread starter ChicagoBantha
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Interesting. They said they’ve heard the rumors that they’re going out of business? Did the email say anything to dispel that notion?
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They are now ghosting me. I haven’t tried the nuclear option email yet but tried to use the regular email I had been using and the online chat—they never picked up the chat (this never happened before ), and won’t answer my emails (despite saying they will elevate my issue to a supervisor), and I always keep it polite. My real concern, like others, is...are they a pyramid scheme? Where each preorder funds a part of their operation that might be going bad or take priority versus actually following through on the preorders they are supposed to ?!
The email said that they were aware of the rumors and assured me that products would come to light and I had the choice to cancel and get a refund or use my money towards an in house item. I am really nervous about them. I think I am going to jump ship. What other company can jerk us around like this using our money to do who knows what with.
Someone recently asked for a refund and was told it would take up to 3 months?
I recently experienced that as well.
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Their assurances that their products will “come to light” would ring truer if they didn’t routinely say that those same products were “on schedule for delivery” on time, right up until the day they aren’t.
I’ve no idea one way or the other but none of this inspires confidence.
I’ve no idea one way or the other but none of this inspires confidence.
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There is no legitimate reason why processing a refund would take 8-12 weeks. At worst I would suggest 4 weeks would be incredibly generous and only on the basis that this is a small company and they may need to manually locate documentation that is now quite old (although, it is old due to their efforts, not the customer's). 8-12 weeks is a stalling device used to stave off cash flow problems.
Personally I'd write back to them and state that a 4 week time frame would be more reasonable for a modern business unless they can provide reasonable justification for the extended delay.
Then, after 4 weeks I'd file a complaint with these guys: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
You can join the 92 other officially lodged complaints against this business: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Personally I'd write back to them and state that a 4 week time frame would be more reasonable for a modern business unless they can provide reasonable justification for the extended delay.
Then, after 4 weeks I'd file a complaint with these guys: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
You can join the 92 other officially lodged complaints against this business: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Suggesting it could take 2-3 months to refund an unfulfilled order is boarding on criminal imo
When licensed companies are conducting themselves like the shadiest sellers we had to put up with years ago - you know something's desperately wrong!
Cheers
Jez
When licensed companies are conducting themselves like the shadiest sellers we had to put up with years ago - you know something's desperately wrong!
Cheers
Jez
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I had the same issue back in April and got fed up waiting for my refund so contacted Stacy at Disney who said “I will escalate to Anovos and state that 14 days is beyond a reasonable time.”
As soon as Stacy escalated I got my refund the next day. It really shouldn’t be any more than a week to process your refund so 8-12 weeks is shocking!
As soon as Stacy escalated I got my refund the next day. It really shouldn’t be any more than a week to process your refund so 8-12 weeks is shocking!
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I'm glad I never preordered anything directly through them, but I've had their Stormtrooper and Snowtrooper helmets on preorder through Entertainment Earth for 8 months now. I'll be surprised if those 2 items ever come in stock and ship.
I swear, for one of the biggest merchandising brands in the world, why can't we get a decent upstanding company that can handle the supply/demand of authentic Star Wars prop replicas? Instead we have to settle for two extremely shady companies like eFX and Anovos, who both really should just lose their licenses at this point after ridiculously long delayed products or items that may never get produced at all (despite years-long preorders funding them).
I wish Disney would take a more active role in pressuring these companies to get their act together. It seems all they care about is just collecting their licensing fees whenever they are due.
I swear, for one of the biggest merchandising brands in the world, why can't we get a decent upstanding company that can handle the supply/demand of authentic Star Wars prop replicas? Instead we have to settle for two extremely shady companies like eFX and Anovos, who both really should just lose their licenses at this point after ridiculously long delayed products or items that may never get produced at all (despite years-long preorders funding them).
I wish Disney would take a more active role in pressuring these companies to get their act together. It seems all they care about is just collecting their licensing fees whenever they are due.
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OK, good idea to pressure the corporates. Does anyone have any idea who at CBS to pressure on the Star Trek Anovos stuff?
I wonder why the almost $200 price increase?
I just don’t understand how you can have people making and selling quality “prop replicas” for reasonable prices on Etsy and other sites when the majority of them make them out of their garage but EFX and Anovos cannot get anything done and when they do their prices are out of this world! I pre ordered the Anovos Luke Helmet from Secret Compass and that will be the last licensed replica I will get it will be all fan made from now on.
You should try to get a fan made Luke X-Wing helmet. That Anovos one is a way overpriced plastic turd.
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Exactly true - I ordered and received my RS Luke X-Wing Helmet in about a month and it's superb.
I don't know about you all but I'm firing off my "oh ffs" email to Anovos now before everyone piles in later today when the inevitable bad news emails start coming out
I don't know about you all but I'm firing off my "oh ffs" email to Anovos now before everyone piles in later today when the inevitable bad news emails start coming out
I thought you couldn’t get RS items shipped to the US?
Craaap Sandwich !
I got the email saying Luke was up for 2nd Chance, and immediatly clicked thru to buy it. ( I missed it last spring)
Now I come here to crow about it (with a Kit-Fisto smile), and I see this thread at the top of the forum. (now with a Palpy 'blue lightning' grimace)
Am I skrude? Or can I get a refund if its less than 24 hours since I placed the pre-order?
I will surely call them when they open today. I'll report back what I hear.
- Worried_Wolf
I got the email saying Luke was up for 2nd Chance, and immediatly clicked thru to buy it. ( I missed it last spring)
Now I come here to crow about it (with a Kit-Fisto smile), and I see this thread at the top of the forum. (now with a Palpy 'blue lightning' grimace)
Am I skrude? Or can I get a refund if its less than 24 hours since I placed the pre-order?
I will surely call them when they open today. I'll report back what I hear.
- Worried_Wolf
Heads up
The luke helmet is back in stock on the Efx website..
Just picked one up for $799 plus shipping.
https://www.efxcollectibles.com/col...wing-pilot-helmet-mark-hamill-limited-edition
The luke helmet is back in stock on the Efx website..
Just picked one up for $799 plus shipping.
https://www.efxcollectibles.com/col...wing-pilot-helmet-mark-hamill-limited-edition
Is anybody getting refunds from anovos?
Although small.. I just got another $2.65 refund..
This the 4 refund.. Overall I have gotten $9 back..
Just wondering...
Although small.. I just got another $2.65 refund..
This the 4 refund.. Overall I have gotten $9 back..
Just wondering...
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This is the definitive X-Wing helmet to purchase while it is available.
Sure you can. Just recently got their Biggs helmet.
Perhaps you're remembering SDS.
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Err, no. The EFX is a nice, though heavily idealised version of the Luke X-Wing helmet, but very inaccurate
For anyone looking for X-Wing helmets, then RS PropMasters leads the pack.
Cheers
Jez
Yep, RS>efx in almost every regard; shape, size, material used, paint job. Not to say efx is bad. Still a really nice helmet. But not as accurate as RS.
Jez, I always wondered. I have the eFX Wedge ,(which shares the same mold as the Luke) and I have the RS Propmasters Red 5. Comparing side by side, the RS is noticeably smaller than the eFX. So which is more accurate? According to RS, the eFX is 6% too big. Now, ..... eFX claims theirs is from a 3D scanned of a screen used helmet and therefore the correct size. RS claims they moulded theirs from a vintage APH helmet and used parts from their production made Tie Pilot helmet. So, which is accurate to the actual movie prop?
That being said, I do notice the mohawk on the eFX is most definately flawed and the paint apps is pretty badly done.
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IMO the RS is a hell of a lot more accurate than the EFX - even ignoring the paint/weathering debate. Over the years I've had access to a number of screen-used helmets - including X-Wings - so have been able to take detailed measurements, photo's etc. etc. Hence when I compare the EFX against these - it reveals a number of major issues, which the RS does not.
From a screen-accuracy perspective the main issues are its size (most obvious when you look at the dimensions of the mohawk), the shape of the curve when viewed side-on (the "curve of the originals has a pronounced straight section missing on the EFX), plus its cleaned up quite a lot so is missing some normally very noticeable dents etc. Given the EFX was made from fiberglass (originals were ABS) there's clearly been a number of design compromises - which are probably unavoidable.
But that's not to say the EFX is a poor helmet - far from it. I have all 3 of them and think they're superb, albeit a more "idealised" version of X-Wing helmets.
Cheers
Jez
Ah thanks for the reply. Always great to get an expert view on these things. I really like the overall shape of my RS Red 5. I am now considering to get the Biggs. My last acquisition from them was their Snowtrooper lid. Which has the molds pulled from a production-made helmet they won in an auction for 30K pounds from what I read. Incredible lineage and accuracy on that.
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I guess no one has heard anything from Anovos yet?
It's interesting that a number of pre-order have suddenly been reopened with expected shipping in the next quarter - do we really believe that they will be fulfilled or is this another set of orders to add to the 'unfulfilled' pile (and I won't suggest it's anything more sinister....)
Right now, I wouldn't give Anovos another single penny.
Actually have we ever done a straw poll and worked out what everyone is waiting for and for how long?
I'm waiting on a General Merrick helmet. Ordered Jan 3rd 18 although, as of now, pre-orders opened 17 months ago
It's interesting that a number of pre-order have suddenly been reopened with expected shipping in the next quarter - do we really believe that they will be fulfilled or is this another set of orders to add to the 'unfulfilled' pile (and I won't suggest it's anything more sinister....)
Right now, I wouldn't give Anovos another single penny.
Actually have we ever done a straw poll and worked out what everyone is waiting for and for how long?
I'm waiting on a General Merrick helmet. Ordered Jan 3rd 18 although, as of now, pre-orders opened 17 months ago
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There’s a # over on the RPF, I believe. Haven’t tried it myself.
