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Thread: Ordering a ticket from play.com problem.

  1. #1

    Ordering a ticket from play.com problem.

    I bought my one day ticket off of Play.com earlier today. It said in the item description that when you pay for your ticket you can choose which day you wish to attend and then print off the order confirmation to take with you on the day.

    Well, I went through the checkout procedure, there was no option to select which day I wanted to attend and now my order says it's packing. I received an order confirmation email which says my order will be sent off to be processed, but still no option to choose my day and no information on which email or order confirmation I need to print to take with me. I'm unable to send a message to the helpdesk as my order hasn't been despatched and can't get through on the phone.

    Anyone else had this problem?

  2. #2

    Re: Ordering a ticket from play.com problem.

    Play's phone answering is usually pretty good, using the following number: 0845 800 1020

    There e-mail address is: customercare@play.com if that's of any help

  3. #3

    Re: Ordering a ticket from play.com problem.

    Not sure if this will be any use to you, but thought I would post in this section about my play.com order.

    I had a slightly different problem. My girlfriend put two 3 day passes on her credit card and I was worried how I was going to prove that she ordered them for me as she is not coming with me. The order shows up as packing.

    I got her to phone up this evening about 5:45PM and they told her that tomorrow they will be sending a unique order number to her email address. She was told to print it off and that I would then be able to show the email at the box office and get the tickets.

  4. #4

    Re: Ordering a ticket from play.com problem.

    I went through the exact same thing- although I ordered my tickets yesterday. Talk about a case of the anxious sweats! Having called them, the basic situation is that play.com was still awaiting instructions from the organisers of Celebration Europe. They assume that in the next 24 hours they will be sending out emails detailing how one can then select the day they will be attending (and hopefully just reiterate how we get our grubby little hands on them). I was hoping that we would be able to pick up the tickets at the 'will call', but it looks like those hopes have now been dashed (itíll be an early morning wakeup instead). I guess itís just a sleepless night ahead (although I am quietly confident that everything will work out OK). But if anyone else in this very situation gets any further word- then by all means- tell us about it!

  5. #5

    Re: Ordering a ticket from play.com problem.

    Quote Originally Posted by Lez
    Play's phone answering is usually pretty good, using the following number: 0845 800 1020

    There e-mail address is: customercare@play.com if that's of any help
    Quite right. You'll find your answer by getting in touch with Play.com, not posting here. It is too close to the event to hang on waiting for an answer from one of the other forum members.

    Jeremy
    LEGO Star Wars content manager - Rebelscum
    LEGO Star Wars forum administrator - Rebelscum
    RLFM Representative - LEGO Ambassador Network

  6. #6

    Re: Ordering a ticket from play.com problem.

    You know... he did write this:

    I'm unable to send a message to the helpdesk as my order hasn't been despatched and can't get through on the phone.

    But yeah, what GMan75 said. They will be emailing registration numbers out to those who have ordered tickets from them. You are then to go to the celebration website and register under the day that you want to attend - once that's done you can pick up the ticket on the day (presumably from the dedicated Play.com booth but probably just the regular one).

    Note, you must have registered for the day before you turn up at Excel.

  7. #7

    Re: Ordering a ticket from play.com problem.

    Quote Originally Posted by redxavier
    I'm unable to send a message to the helpdesk as my order hasn't been despatched and can't get through on the phone.
    I did see this. I wanted to point out that Play.com would be the best place to go - even if it meant staying on the phone for an hour.

    Jeremy
    LEGO Star Wars content manager - Rebelscum
    LEGO Star Wars forum administrator - Rebelscum
    RLFM Representative - LEGO Ambassador Network

  8. #8

    Re: Ordering a ticket from play.com problem.

    I just posted here to see if anyone else had the same problem. I wasn't looking for an answer just thought I'd post it as a point of discussion. Needless to say I'll be on the phone to them again as soon as I can.

    Thanks to everyone apart from Jeremy for your help.

    Jeez I get the impression the mods on this forum don't like anyone posting. If they're not trying to sell you stuff via private messages they've got stroppy comments to make.

    I won't bother posting again then everyone is happy.

  9. #9

    Re: Ordering a ticket from play.com problem.

    Well, I had the same problem. Like I said, I've called play.com, and it seems to be a waiting game (on their end as well). If anyone happens to get more information on this matter- it'd be much appreciated.

  10. #10

    Re: Ordering a ticket from play.com problem.

    Having spoken with play.com again today, they've informed me that 'general' tickets are being posted in the mail, and a confirmation email should be forthcoming. Apparently you turn up to whatever day you want, go to the play.com booth with your general tickets, a printout of your email and photo ID. Not too sure if you then recieve a similar pass to those who purchased tickets through the official site or something else altogether. If someone else has called play.com today, I'd be interested to hear what they had to say to you. Here's to waiting *fingers crossed*

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