The store seems to have been looked at extensively for this years Celebration. It couldn't have been worse at CIII. I think the Sideshow Pre-order process is the way to go. It's too late now probably, but Hasbro and GenCon need to take a few cues from Sideshow about handling exclusives. ALSO, what about pre-registering for some of the bigger shows at the event? I know business conventions that do this regularly and not having to stand in line for the Opening Ceremonies or other big deal shows (like Lucas' appearance) would make the experience better.
I see Carrie Fisher is going to GOUGE everyone to see her speak. What a joke... pay $140 to get the right to pay another $15 bucks to see one of the events. It just isn't right. Unless she's appearing in Star Wars Episode VII, I'm not paying $15 to see her talk for a few minutes.