I shipped a 12 Back graded AFA-85 to someone a state away. High graded, good price... packed well. The toy arrived and the figure cracked a good circle (1cm? / size of the head). Still a displayable piece.
So... box insured and let the fun begin!!!!
I filed the claim online. Received the information and claim number etc. The buyer took the item to the post office. They signed a sheet for him that they inspected it, and are holding the item pending the outcome. They have the item, all the information of the listing....sales....value... why the item is damaged. We just wait now for the verdict.
The verdict arrives exactly 30 days later. Claim Denied. Why? Because the buyer never gave the toy to the post office to inspect. I called USPS a number of times and finally got the right person who knows what is going on. She tells me that the claim I submitted online, took awhile to kick in. So the data of the item was received and looked at by the buyer's post office was never logged in, because the claim was still in motion of just being activated. The toy was taken in a few days after the claim was started. Joy. At least I can appeal...
So the buyer and me worked out...and all is well.
The buyer went back after a month to pick the item up. He waited 30 minutes at the post office (SMALL POST OFFICE) to find this magical box. When they come from back room with the box, the box was empty. He waited another 45 minutes... and they found the toy. Now the case is more damaged. The figure is also off the card...figure and bubble flopping around in the case.
Just sad to see something that survived so long packaged get destroyed. Let alone the handling that one Post Office did... wow.