I'm only new to RS but am hoping some of you could give me some advise on a PayPal claim I have at the moment
I won a few carded figures off eBay over a month ago, paid for them to be posted Priority International with tracking, now just waiting for my new additions
Almost 2 weeks have past and no tracking number or marked as posted from the seller, I email him to find out and after a few days he responds saying items are posted First Class by mistake sorry but here is a customs number
Over a month has gone so I let the seller know that they still have not arrived, don't hear back for a few more days then he says I should check with post office by this time I already have and still nothing
I opened a dispute as the 45 days was almost up hoping they would arrive before I had to make a claim with paypal, I received a response from seller that they arrived, processed through our parcel centre and delivered and that I should ask my neighbours if they got them by mistake, I did but no luck so I opened a claim for items not received
Now this is where I wanted to find out if this has happened to anyone else
I got a email today from paypal saying they could not refund me my money until I provided proof that I returned the items to the seller? How can I return them if I never received them? I have emailed paypal asking the same question but I feel I am going to be out of pocket with no items at the moment
Has anyone else ever got this kind of message about a claim?