Vintage Collection Pegwarmers?

[urbnns69]

Hasbro was made aware of the issue via the Q&A and even from various website owners - they claimed to have no knowledge about the issue, but said they would look into it - that was last year...

Well then, I think we really need to have as many people as possible call the 800 number above and remind them that it needs to be taken care of!

Squeaky wheel gets a-greasin'...

[Bossk_MR]

She thanked me for my call, and told me that Hasbro has never been made of this problem prior to my call today. If that is the case, then I really think we as consumers/collectors need to be much more vocal with them when things like this occur.

I understand that we are not allowed to contact Hasbro regarding questions we have that would belong in the Hasbro Q&A sessions, but this type of thing is something that needs to be voiced ASAP and definitely should not wait or be wasted on those Q&A sessions.

It was.....back in 2009 when photos and figures were sent to Hasbro's Q&A team about the yellowing of the white plastic. All was denied and they have continued to play politics on this topic every since

[CHEWIE]

Regarding the yellowing/greening, if more sites would post this issue on their front page, I think it would help. We've done it at Yak and I think JTA has done it... but I agree it needs to be hammered a lot more.

It also sucks that the clone itself is just a bad figure, even if the yellowing wasn't happening. I still would have passed on the figure because the sculpt is terrible and the helmet is sloppy and fat looking.

[andybear32]

Alrighty then. I called Hasbro Customer Service (800) 255-5516 this morning and let them know about the "green" helmets on the ROTS Clone Trooper and now even the 212th Battalion Clone Trooper. I talked to her for a good 10 to 15 minutes to make sure she understood very clearly what the problem was. I told her that not only is nobody buying any of them because they are considered "defective," but that since no one is buying them they are clogging up the pegs and preventing stores from getting new stock in.

She thanked me for my call, and told me that Hasbro has never been made of this problem prior to my call today. If that is the case, then I really think we as consumers/collectors need to be much more vocal with them when things like this occur.

I understand that we are not allowed to contact Hasbro regarding questions we have that would belong in the Hasbro Q&A sessions, but this type of thing is something that needs to be voiced ASAP and definitely should not wait or be wasted on those Q&A sessions.

Anyway, just a heads up to everyone.

When I called her, she asked me for my zip code and the item number. ROTS Clone (20833/97568), Utapau Clone (30018/97568).

I have a feeling if more people call and report the same problem from different areas (zip codes), we can get Hasbro to recall these items and get them out of the stores so that new stock can be ordered and available.

Let's work together and get this problem taken care of!

Or point Hasbro to these forums so they can read for themselves. But I understand what you mean. The squeaky wheel gets the oil.

edit: I just read further down to see you already mentioned the squeaky wheel. Great minds...or demented ones..

[TheRealDub]

For some reason the words "mountain" and "molehill" keep popping into my head as I read this and the distribution thread.

[urbnns69]

Has anyone else called yet?

Hasbro Customer Service (800) 255-5516
ROTS Clone (20833/97568)
Utapau Clone (30018/97568)

Maybe the moderators could set up a thread specifically for this cause and people could "sign" it when they have called so that we can keep track of how many of us have expressed our disappointment directly to Hasbro???

I personally would like to know how many of us are actually calling them to try and help the cause.

What say you '78? Curto? GNT? darth sidious? (I know there's a couple more too.)

[HappyNoodleBoy]

For some reason the words "mountain" and "molehill" keep popping into my head as I read this and the distribution thread.

LOL. Post of the day.

[WayneStarActionF]

She thanked me for my call, and told me that Hasbro has never been made of this problem prior to my call today.

Yes they have. I can assure you Hasbro are very much aware of the situation.

I would imagine if someone else called the following day, they'd be told the same thing. But they've known about it for quite a while

[padmesghost]

Hasbro knows about every issue before we even bring it to them, they probably have someone on this very forum reading what we are typing at this moment.

[TheRealDub]

Hasbro knows about every issue before we even bring it to them, they probably have someone on this very forum reading what we are typing at this moment.

^This.

But if calling customer support makes you feel productive... have at it.